How CheckedOut works

Sign up at trycheckedout.com/signup and Quick start asks one thing per screen: your first listing’s address and calendar link, who cleans it, and what a clean pays. Skip any step and come back later. New workspaces get a “Standard turnover” checklist to start from.

Each listing’s calendar link (Airbnb, Vrbo, Booking.com, or your PMS’s export) goes under the listing or Settings → Integrations. Every checkout becomes a turnover job on your Schedule. Hostaway also connects directly with its API.

Settings → Verification. Your ID is checked once per person. You need it before you post a job on the marketplace or ask a pro you found here for a quote; your own team’s work never needs it.

One account can run a workspace and take jobs too. “Also work as a pro” at the bottom of the sidebar adds the pro side; after that, “Switch to Vendor” / “Switch to Host” flips views.

People → Invite. Pick what they join as, then share a link or send an email. Nobody joins without saying yes, and a cleaner sees only their own jobs, checklists, guides and chat.

People → Groups puts team members together (say, “Downtown cleaners”). Each group gets its own chat, and you can open jobs to a group so the first one to say yes takes it — or approve each one yourself.

In the listing editor, “Who gets new jobs here”: first a group or your preferred pros, then what happens if nobody takes it — it stays with you, or it’s posted on the marketplace a day ahead. Nothing goes to the marketplace unless you switch that on for the listing.

Team members clock in on the job. Time Clock shows who’s on site and builds each pay period’s timesheet; you approve it, and each person gets one pay statement for the period.

Find a Pro lists pros by service, area and availability, with ratings that come only from paid jobs. Message anyone. To request a quote or hire, verify your ID first and add a card under Settings → Payments.

Hiring → Post a job takes four steps: the job and where, when (and whether it repeats), your budget or “quotes”, then a title. Pros apply with a price, and you hire one from Hiring. Posting needs a verified ID.

A job can repeat on a rhythm or after every checkout at its listing. Once one starts, the next is offered to the same pro, who confirms it — nothing is accepted for them.

Pick a new time from the job’s menu on the Schedule, or When on the job page. A booked pro is asked to confirm the new time; a group job’s crew stays booked and is told. Moving costs nothing.

Cancelling, removing or replacing a pro you hired per job within 24 hours of the start costs half the job as a late-cancellation fee, shown before you confirm. A move made inside that window keeps it: cancelling later still counts as late, and so does the pro turning down the new time.

Checklists & forms → New checklist. Sections and items, each one optionally required or needing a photo. Use it on one listing or all of them.

Forms capture structured answers — damage reports, inspections, supply counts — with photos, signatures and location. A “Yes, something is damaged” answer can open an issue with photos.

Photos are stored with the time they were uploaded and who took them, and every full-size photo carries that record on it. Approved work adds “CheckedOut Approved” with the date.

Any form submission opens as a printable document (Download PDF): the property, time on site, every answer and full-size photos — ready to attach to an Airbnb or insurance claim.

Add a card once under Settings → Payments. When you approve finished work, your card is charged the pro’s price plus the 8%, minimum $5 service & payment fee, on a numbered invoice. Work from a pro you hired per job that you don’t review is approved and charged automatically 72 hours after it’s sent — you’re reminded before.

Your team is paid per pay period, not per job: approving a timesheet makes one pay statement per person. On every plan, people you brought yourself are paid however you pay them now (e-transfer, payroll) with no fee and no Stripe account for them — or through CheckedOut if they choose it. Pros you found on CheckedOut are paid through it for their first 12 months, or after a one-time $199 conversion fee.

Every job paid through CheckedOut: hosts pay a 8%, minimum $5 service & payment fee, pros a 3% card & payout fee and keep 97% — the same whoever found the pro. Card processing and GST/HST are included in the fees, never added on top. See trycheckedout.com/pricing for the math.

Their agreed price less the 3% card & payout fee, paid through Stripe to their bank once payouts are connected (Settings → Payments). Payouts usually reach your bank 2–3 business days after a job is approved and charged. Your first payout can take a little longer while Stripe checks your account.

Every charge makes a numbered invoice both sides can print — hosts under Invoices, pros under Pay → Payments.

Free covers up to 3 active properties with every tool and unlimited users. Archived listings don’t count.

Your first month of Pro is free with a card on file. Then it’s $8 per property a month for the first 10, then $6 (USD, taxes included), billed monthly on the active listings at the start of each month. Listings added, archived or deleted mid-month are prorated to the cent on the next bill.

Settings → Plan → Stop Pro. You go back to Free and the unused part of a paid month is refunded; during the free month, it simply runs to its end.

Settings → Pro profile: add your skills and area and you’re listed in Find a Pro. Availability lets hosts see when you can come, and “Available now” puts you first while it’s on.

Find jobs lists the open jobs hosts posted on the marketplace — filter by service and city. Apply with a price or answer a quote request; you’re told when a host hires you.

Clock in on the job, work the checklist with photos, then Finish & send. If the host sends it back, the note says what to fix.

When the host approves — or 72 hours after you send it, if they don’t review it — you’re paid the price less the 3% card & payout fee. Payouts usually reach your bank 2–3 business days after a job is approved and charged. Your first payout can take a little longer while Stripe checks your account.

Signed in, use Help & support in the menu (or the speech-bubble button at the top of any page) and pick “Need help”. We reply within 1 business day. The answer comes by email and in your notifications.

Write to support@trycheckedout.com. A person reads every message. We reply within 1 business day.