Help center

How CheckedOut works

Short, honest answers. Can't find yours? Email support@trycheckedout.com — a person reads it.

Watch it work

Live walkthroughs of the four flows that matter most.

trycheckedout.com/app
Integrations
https://…/calendar.ics
Connect & import
Connected — 2 reservations imported
Turnover clean · Seaside 2B · Jul 21created from checkoutsame-day
Turnover clean · Seaside 2B · Jul 24offering…
trycheckedout.com/app
Post a job
Turnover Clean Deep Clean Wall Repair Lawn Mowing Inspection Linens
Post job
Live — repair pros nearby are being notified
Marcus T.4.8 · 96 jobs · drywall & paint$85Hire
Jonas K.4.6 · 58 jobs$95
Chat opened — job details pinned
trycheckedout.com/app
Deep clean — Palm Court 1A
2:12 PM2:13 PM2:14 PM+15 more · checklist 100%
Approve
Rosa's rate$140.00
Service & payment fee (8%)$11.20
Card processingincluded
Charged to Visa ····4242$151.20
Rosa paid $135.80 — 97% of her rate · INV-2026-000043

Getting started

Set up your workspace

Create an account at trycheckedout.com/signup, add your first listing under Listings, and attach a checklist to it. That’s enough to post your first job.

Bring your own cleaner

My Team → Add member creates an invite link. Your cleaner opens it, sets a password, and sees only their jobs, checklists and chat.

Or find a pro

Find a Pro searches by area, service and rating. Every rating you see was earned on real CheckedOut jobs. Message first or send a job straight to them.

Switch between Host and Vendor

One account can run both sides. If you also work jobs, use the switch at the bottom-left of the sidebar to flip views.

Jobs & scheduling

Post a job

Job Postings → Post a job walks one question per screen: service, listing, time, repeat, area, budget. Leave the budget on quotes to compare offers.

Recurring jobs

Set a repeat (weekly, every N days…) and each completed job automatically books the next one as a pending offer to the same pro.

Preferred pros

On each listing, pick preferred pros. New jobs are offered to them first, first-come-first-served, before going to the marketplace.

Reschedule or switch vendor

From the Schedule row menu. Reschedules reset a confirmed job to pending so the pro re-confirms the new time.

Checklists, forms & evidence

Build a checklist

Forms & Checklists → New checklist. Sections and items, with per-item “required” and “photo” toggles. Attach it to one listing or all of them.

Photo evidence

When a pro checks off a photo-required item, the photo is stored with a server-recorded timestamp. Nothing can be backdated.

Forms

Forms capture structured answers — damage reports, inspections, supply counts — with photos, signatures and GPS where granted.

Download a claim record

Any submission opens as a printable document (View → Download PDF): property, times on site, every answer and full-size timestamped photos. Attach it to an Airbnb or insurance claim as-is.

Payments & invoices

How charging works

Add a card once under Integrations → Payments. When you approve finished work, the card is charged the pro’s rate plus the service & payment fee — card processing included, itemized on a numbered invoice.

What pros receive

100% of their agreed rate, paid out through Stripe once payouts are connected. Tips are always 100% the pro’s.

Invoices

Every charge mints a numbered invoice with tax lines both sides can print. Pros see the same document as receipts.

How the fees work

Marketplace jobs: hosts pay an 8% service & payment fee, pros pay a 3% marketplace fee and keep 97%. Invited your own pro? Hosts pay 3.9%, the pro pays nothing. See trycheckedout.com/pricing for the math.