Last updated: October 17, 2026 · See also the Privacy Policy and the Payments, Cancellations & Refunds Policy, which are part of these Terms.
1. Who we are and what CheckedOut is
CheckedOut ("CheckedOut", "we", "us") operates trycheckedout.com and the CheckedOut applications: a marketplace and operations platform that connects short-term-rental hosts and property managers ("Hosts") with independent service professionals ("Pros") for cleaning, maintenance, inspections and related services, together with tools both sides use to run that work — scheduling, checklists, photo evidence, time tracking, messaging, knowledge bases, invoicing and payments (the "Services").
CheckedOut is a facilitator, not a party to the work. When a Host engages a Pro, the contract for the services is formed directly between the Host and the Pro. We do not perform, supervise, direct or control the work; we do not employ Pros; and we make no promise that any particular Host or Pro will accept, complete or be satisfied with any job. Nothing in these Terms creates an employment, agency, partnership, joint-venture or franchise relationship between CheckedOut and any user, or between CheckedOut and the outcome of any job.
2. Eligibility and accounts
You must be at least 18 years old (or the age of majority where you live, if that is higher) and able to form a binding contract to use the Services; CheckedOut is not for children, and we close any account we learn belongs to someone under 18. You must provide accurate, current information and keep it updated; you are responsible for all activity under your account and for keeping your credentials confidential. Notify us promptly of any unauthorized use. Workspace team members you invite (admins, staff, workers) act under your workspace, and you are responsible for their use of it; the account-owner role cannot be transferred through the app. We may refuse, suspend or revoke accounts to protect the platform or its users.
3. Independent professionals
Pros are independent businesses. They set their own rates, currencies, availability, methods and tools, may accept or decline any job, and may work for anyone else. Pros are solely responsible for their own registrations, licences, permits, insurance, employees and subcontractors, and for remitting their own taxes. Hosts are solely responsible for deciding whom to hire, for the accuracy of job details and property information they provide, for lawful instructions, and for providing safe access to their properties. Ratings, badges and history shown on profiles are records of activity on CheckedOut, not an endorsement, guarantee or certification by us.
Where a Host uses CheckedOut's workforce tools (time clocks, timesheets, pay rates) with their own workers, the Host is the sole employer or client of those workers. The Host is responsible for classification, wages, overtime, deductions and compliance with employment and labour law in their jurisdiction; CheckedOut provides record-keeping software only and is not a joint employer.
4. Fees
Every job paid through CheckedOut carries the same fees, however the Host and Pro met: the Host pays a service & payment fee of 8% of the agreed price, with a minimum of 5 in the charge's currency (never more than the price itself), added at payment, and the Pro pays a card & payout fee of 3% of the agreed price, deducted from their payout. Card processing is included in these fees and is not itemized on top. CheckedOut's own fees and charges — these fees, the conversion fee and plan charges — include applicable sales taxes (GST/HST, and QST in Quebec), which CheckedOut remits; the tax portion is shown on each invoice and receipt.
Tips. After a job paid through CheckedOut is approved and paid, the Host may tip the Pro once for that job, up to 25% of the job's price. A tip carries no service fee: the Host pays the tip, and the Pro receives it less a 3% card fee (sales tax included). Tips are not available for team members paid on a timesheet. Using tips to move the price of a job off its invoice is circumvention under these Terms.
Plans. Workspaces are priced by the number of active properties, as shown on our pricing page. On every plan, a Host may pay Pros they invited to their own team outside CheckedOut and record that work without a fee; Pros hired through CheckedOut are paid through CheckedOut as described below.
Free month of Pro, then monthly billing. A workspace may try Pro free for its first month (30 days) once a payment card is on file; one free month per workspace and per person. Unless the Host stops Pro before the month ends, Pro renews automatically each month and the card is charged at the start of each month for the number of active properties at that moment ($8 per property a month for the first 10, then $6, in USD, taxes included). A workspace with 3 or fewer active properties at the start of a month is not charged and is on the free plan for that month. Properties archived, deleted or added during a month are prorated to the cent over the time each was active (a day at 3 or fewer active properties costs nothing); the difference is added to or taken off the next month's invoice, and a credit larger than that invoice is refunded to the card that paid. If a charge fails we retry it for about a week; if it still fails, the workspace is on the free plan until it is paid. Nothing is archived or deleted when a workspace moves to the free plan. The Host may stop Pro at any time in Settings → Plan; it ends at once and the unused part of the month already paid is refunded, to the cent. A deleted property cannot be restored; its finished jobs, invoices and receipts are kept for tax records.
Pros found on CheckedOut. For 12 months after a Host first hires a Pro they met through CheckedOut, every job between them is paid through CheckedOut, on every plan. On a paid plan the Host may end this period early by paying a one-time conversion fee of $199 for that Pro.
Rush and Emergency jobs. A Host may mark a job paid per job through CheckedOut as Rush or Emergency. The Host then pays a premium of 20% of the agreed price on top of it; 80% of the premium is paid to the Pro and the rest is CheckedOut's fee for urgent matching. The premium is shown to both before the job is booked and on the invoice. Emergency jobs are offered only to Pros who opted into 24/7 Emergency. Team pay is never charged a premium.
No-show credit. When CheckedOut staff uphold a Host's no-show report about a Pro paid per job, the Host's next job charged through CheckedOut has its service & payment fee waived up to $25 (in that charge's currency), once. The credit has no cash value, cannot be transferred, and never reduces what the Pro is paid.
Referrals (Invite & earn). A Host may invite another Host, and a Pro another Pro, with their personal link. A new account that signs up from that link (the first link opened in that browser, within 30 days) pays no service fee on its first 3 paid jobs (a new Host) or no card & payout fee on its first 3 paid jobs (a new Pro), except on jobs in a workspace the person who invited them belongs to. Once the new account’s first paid job has gone 14 days without a refund or dispute, the person who invited them receives a $25 credit off future service fees (a Host) or a $25 bonus added to their next payout, funded by CheckedOut (a Pro). Rewards are limited to 20 per person in any 12 months, have no cash value except as stated, and are not paid for inviting yourself, a second account, someone sharing your identity, phone, card, device or network, or someone who joins your own team. We may withhold or reverse a reward obtained in breach of these rules. A referral never changes the 12-month rule below. We may change or end the program prospectively under Section 20.
Optional services. These are charged only when you choose them. Cash out now: a Pro may send the balance Stripe makes available for instant payout to their debit card for a fee of 1.5% (minimum $0.50) of the amount, taken from their Stripe balance (as an application fee on the payout or a debit of their Stripe balance, which the Pro authorizes by using it); it isn't available while payouts are paused, a chargeback on their work is open, or they owe CheckedOut from a lost chargeback. CheckedOut's damage claim tools (the claim report and the claim email tools) are free: no fee is charged on a claim or on what Airbnb pays. Sponsored listings: a Pro may pay $29 a month per area (in their own currency) to be shown, labelled "Sponsored", near the top of Find a Pro searches and the public city page of that area while they remain listed and eligible; it renews monthly in advance until cancelled, a cancellation takes effect at the end of the month already paid, and part-used months aren't refunded. Sponsorship never changes reviews, ratings or any rule about who may be hired.
Tips always belong to the Pro in full. Every charge is itemized on a numbered invoice before and after payment, and every payout carries an explicit statement. We may change fees prospectively under Section 20; changes never apply retroactively to jobs already paid. Each party is responsible for its own taxes: Pros register, charge and remit their own sales taxes (shown as their own line on invoices), and nothing we display is tax advice.
5. Payments
Payments are processed by third-party payment processors (currently Stripe). By adding a payment method, the Host authorizes us and our processor to charge it for completed jobs the Host approves, per the flow shown in the product, plus applicable fees and taxes. By connecting a payout account, the Pro authorizes payouts through the processor, less applicable fees. Users must comply with the processor's own terms (for Stripe, the Stripe Services Agreement and Connected Account Agreement). We may suspend payments or payouts where we reasonably suspect fraud, a payment dispute, or a legal requirement. Amounts are charged and paid in the currency stated at checkout; displayed conversions into another currency are approximate and for convenience only.
Chargebacks. CheckedOut processes job payments as the merchant of record and pays the Pro their share. If a Host's bank or card issuer disputes a payment for a job (a "chargeback"):
- We reverse the Pro's share of the disputed amount and hold it while the dispute is open.
- The Pro answers it in CheckedOut on the dispute's page — their statement, photos and documents. We send that, with the job's own record (booking, approval, clock-in and clock-out, photos, checklist and messages), to the bank before its deadline.
- If the bank decides for the work, the Pro's share is paid back. A Host who disputed approved, completed work with their bank instead of raising it in CheckedOut breaks these Terms: their workspace is closed and the account owner is permanently banned.
- If the bank decides for the Host, the reversal stands, and the Pro repays CheckedOut the bank's dispute fee and any part of their share that could not be reversed, deducted from their later payouts. Each lost chargeback is a strike: a second takes the Pro off the marketplace and a third closes their account.
- A Pro who believes a reversal or deduction is wrong may challenge it with us within 30 days by contacting support with their evidence; we will review it and reply in writing.
- Hosts agree to raise problems with a job through CheckedOut first (Send back, or Help & support), not by disputing the charge with their bank.
6. Cancellations, refunds and disputes between users
The Payments, Cancellations & Refunds Policy governs when jobs can be cancelled, when charges occur, and how refunds and payment disputes are handled. We may — but are not obligated to — assist Hosts and Pros in resolving a disagreement about work quality, access, damage or payment, including by sharing the evidence records both sides created on the platform. Any decision to refund, re-clean, or withhold approval is between the Host and the Pro except where the Policy says otherwise.
Late cancellations: if a Host cancels a job that a Pro paid per job through CheckedOut has accepted — or takes that Pro off it — within 24 hours of its scheduled start, the Pro is paid 50% of the agreed price, charged to the Host's card with the usual fees, as the Policy describes. A Pro may set their own cancellation policy instead (a different share or a fixed amount never above the job's price, a different window, no fee, or one that also covers the Host moving a booked job inside that window); it is shown to the Host before booking and on the confirm screen, and the policy in force when the Host cancels or moves the job is the one that applies.
A late-cancellation fee is a share of the agreed price only — a Rush or Emergency premium is never charged for work that did not happen. When a refund of a Rush or Emergency job is issued in full, the premium is refunded in full too, including CheckedOut's part of it. After a no-show report the Host may offer the job to other available Pros at once (Find someone now); the Pro who did not come is taken off the job and is owed no cancellation fee.
7. Evidence tools are records, not insurance
Checklists, photo proof, server timestamps, GPS-stamped clock-ins and export packs are record-keeping tools. They may help a user support a claim (for example with a booking platform or an insurer), but CheckedOut is not an insurer, does not underwrite or guarantee any outcome, does not warrant that any third party will accept such records, and pays no claims. Users are responsible for carrying their own appropriate insurance.
8. Your content
You retain ownership of content you submit (photos, messages, documents, listings, reviews). You grant CheckedOut a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display and process that content as needed to operate and improve the Services, enforce these Terms, and comply with law. You are responsible for having the rights to what you upload (including any people photographed) and for the accuracy of your reviews and profile claims. We may remove content that violates these Terms. If something here uses your work without permission, see our Copyright & DMCA policy; we close the accounts of repeat infringers.
9. Acceptable use
You agree not to:
(a) break the law, or use the Services for any unlawful, deceptive or harmful purpose; (b) misrepresent identity, qualifications, licensing, insurance or work history; (c) post false reviews, manipulate ratings, or review yourself; (d) harass, threaten or discriminate against other users, or post hateful, sexual, violent or otherwise objectionable content — we have zero tolerance for it: slurs are filtered from messages, anything can be reported from the chat, reported content is reviewed within 24 hours, and the account that posted it can be removed; (e) upload malware, scrape the Services, probe or overload our systems, or bypass access controls; (f) use another user's account or share credentials; (g) collect other users' personal information beyond what the Services expose for a job; (h) circumvent fees — soliciting, offering or accepting payment outside CheckedOut for a marketplace-originated engagement, or for any job on the free plan, to avoid the fees in Section 4 is a material breach. We enforce this strictly: it can lead to suspension or permanent termination of every account involved, Host and Pro alike; (i) use location or time-clock features to track anyone outside lawful, disclosed, work-related purposes; or (j) resell or white-label the Services without our written agreement.
Keeping work on CheckedOut. Work you find through CheckedOut — a Pro found on Find a Pro, a job from Find jobs, a quote, an offer or a booking made here — stays on CheckedOut: book it, message about it and pay for it through the Services. Don't ask for or offer cash, e-transfer or other payment outside CheckedOut for that work, suggest booking direct next time, or swap phone numbers, emails or social handles to move the relationship elsewhere. To keep the marketplace fair we automatically read messages, job offers, quote requests and answers, job notes and counter offers between Hosts and marketplace Pros for signs of this; when one looks like it, the sender sees a warning, and repeated or clear attempts are reviewed by CheckedOut staff, who may warn the account, remove a Pro from the marketplace, or suspend or permanently close every account involved under (h) above and Section 13. A person decides — nothing is closed by the automatic check alone. A Host's own team, paid by the Host outside CheckedOut, isn't affected.
Marketplace access. A Pro who elects to be paid outside CheckedOut by a Host's team is removed from the marketplace — Find a Pro, Find jobs and marketplace hiring — and can't rejoin it themselves. They may ask support to reinstate them; we decide at our discretion and a refusal is final. Work with that Host's own team is not affected, and jobs already booked carry on.
Review and payment windows. Work submitted on a Host's marketplace job that the Host has not reviewed within 72 hours is approved on the Host's behalf and charged to the payment method on file; the Host may send work back for revision before then. If a marketplace job remains unpaid 14 days after completion we may ask the Pro whether they were paid outside CheckedOut. A Pro who confirms they were paid outside CheckedOut for work found here receives a warning for a first occurrence, is removed from the marketplace for a second, and may be removed from CheckedOut after a third. Until a Host has paid a Pro for earlier completed work, we may stop that Host and Pro booking each other again. Reviews are available only for Pros on the marketplace.
10. Reviews
Reviews must reflect a genuine experience on a CheckedOut job, and only jobs paid through CheckedOut can be reviewed or count toward ratings and badges. We may remove reviews that are fraudulent, retaliatory, unrelated to the work, or that violate Section 9, and we may display aggregate ratings computed from review history. We do not otherwise edit reviews and do not guarantee their accuracy.
11. Location and time-tracking data
Clock-in/out captures a timestamp and, with device permission, a GPS position and accuracy at the moment of punching — used to compute distance from the job site and flag anomalies. Workers consent to this processing by using the clock; Hosts must use these features only for lawful workforce management, must make any disclosures their jurisdiction requires, and must not use them to track anyone outside work. Details are in the Privacy Policy.
12. Third-party services
The Services interoperate with third parties (for example Stripe for payments, calendar feeds such as Airbnb/Vrbo iCal, and accounting exports). Those services have their own terms and privacy policies; we are not responsible for them, for feed accuracy, or for jobs created from third-party calendar data a user connected.
13. Term, suspension and termination
You may stop using the Services and close your account at any time; fees already incurred remain payable, and pending payouts for completed work are paid out in the ordinary course unless withheld under Section 5. We may suspend or terminate access (with notice where practicable) for breach of these Terms, fraud or credit risk, legal requirement, or extended inactivity. Sections that by their nature survive (including 4, 5, 7, 8, 14–19) survive termination.
14. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHECKEDOUT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PRO OR HOST WILL PERFORM. YOUR STATUTORY CONSUMER RIGHTS, WHERE THEY CANNOT BE EXCLUDED, ARE NOT AFFECTED.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) CHECKEDOUT IS NOT LIABLE FOR THE ACTS OR OMISSIONS OF HOSTS, PROS OR OTHER USERS, FOR THE QUALITY, SAFETY, LEGALITY OR OUTCOME OF ANY JOB, OR FOR PROPERTY DAMAGE, LOSS OR INJURY ARISING FROM WORK ARRANGED THROUGH THE SERVICES; (b) CHECKEDOUT IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL; AND (c) CHECKEDOUT'S AGGREGATE LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD IS LIMITED TO THE GREATER OF (i) THE FEES YOU PAID TO CHECKEDOUT (EXCLUDING AMOUNTS PASSED TO PROS) IN THAT PERIOD AND (ii) CAD $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITS; THESE APPLY TO THE FULLEST EXTENT PERMITTED.
16. Indemnification
You will defend, indemnify and hold harmless CheckedOut and its officers, directors, employees and agents from claims, damages, liabilities and reasonable costs (including legal fees) arising out of: your use of the Services; your content; your breach of these Terms or of law; work you perform or commission; your employment or engagement of workers; or your violation of any third party's rights.
17. Governing law and disputes with CheckedOut
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Before filing any claim against CheckedOut you agree to contact us and attempt in good faith to resolve it informally for 30 days. Except where prohibited, unresolved disputes will be finally resolved by binding arbitration in Ontario before a single arbitrator, on an individual basis — no class or representative proceedings — provided that either party may bring an eligible claim in small-claims court, and nothing prevents claims that cannot lawfully be arbitrated (including, for Quebec consumers and others where such clauses are restricted, claims in your local courts).
18. Changes to the Services
We may modify, add or remove features. If a change materially reduces core functionality you paid fees to use, your remedy is to stop using the Services.
19. General
These Terms, the Privacy Policy and the Payments, Cancellations & Refunds Policy are the entire agreement between you and CheckedOut about the Services. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Notices may be given through the product or to your account email.
20. Changes to these Terms
We may update these Terms. For material changes we will give reasonable advance notice in the product or by email; continued use after the effective date is acceptance. The "Last updated" date above always reflects the current version.
21. Contact
CheckedOut — legal inquiries: legal@trycheckedout.com · support: support@trycheckedout.com · CheckedOut, Inc., 510 6th Avenue SE, Calgary, Alberta T2G 1L7, Canada