Last updated: October 17, 2026 · This policy is part of the Terms of Service. Capitalized terms mean what the Terms say they mean.
1. When you are charged
Payments for a job run when the Host approves completed work (per-job work left in review for 72 hours is approved automatically), or when the Host pays a team pay-period invoice through CheckedOut — not when a job is booked. Until then, no charge occurs. The charge is the Pro's agreed price, plus any applicable tax the Pro charges, plus the Host-side platform fee shown before confirmation:
· A 8%, minimum $5 Service & payment fee, card processing included, on every job paid through CheckedOut, whether you found the Pro here or brought them yourself. What you see on the checkout line is the whole cost; processing is never added on top. CheckedOut's fees include applicable sales taxes (GST/HST, and QST in Quebec). When a refund returns part of a fee, the tax included in that part is credited on the credit note.
If your bank asks you to confirm a payment (3-D Secure), we tell you and the charge waits until you confirm it in the app; confirming never charges twice. Amounts are charged in the currency stated at checkout. Currency conversions shown next to foreign rates are approximate, for convenience — your card issuer's rate and any issuer fees are between you and your bank.
2. Host cancellations
· More than 24 hours before the scheduled start — cancel freely; nothing is charged.
· Within 24 hours of the start — if a Pro paid per job through CheckedOut has accepted the job, cancelling it (or taking them off it) pays the Pro 50% of the agreed price: we charge that amount, plus any tax the Pro charges and the Host-side fee on it, to the card on file, and the Pro receives it less their fee. This applies whatever the reason, including a guest cancelling the stay, and up to 60 minutes after the start; the confirm screen shows the amount before you cancel. It does not apply when the Pro cancels, fails to show, or is a team member paid on a timesheet. A charge that can't be made is owed like any unpaid job. Repeated late cancellations may also be surfaced to Pros and may lead to limits under the Terms. A Pro who sets their own cancellation policy (shown on their profile and before you book) is paid under that policy instead — its share or fixed amount and its window, and, if it says so, also when you move their booked job inside that window.
· After the Pro has arrived or begun work — including a Pro who arrives on time and can't get in — contact support with what happened (clock-ins and photos are on the job). The late cancellation fee above is the only cancellation charge the app makes on its own; anything else is agreed between you or reviewed by CheckedOut staff.
3. Pro cancellations and no-shows
A Pro who cancels or fails to show is not paid for that job, and the Host is not charged. Cancellation and no-show history affects a Pro's standing on the marketplace, and repeated occurrences can lead to removal under the Terms. If a Pro must cancel, doing it early through the platform — so the Host can rebook — is the difference between a bad day and a pattern.
4. Problems with completed work
Approval is the Host's quality gate: review the photos, checklists and the property before approving. If work is deficient, the ladder is:
· Report it within 72 hours of the work being submitted, through the job's thread, with specifics (photos help; the platform keeps everything timestamped).
· Re-do first — the Pro gets a reasonable opportunity to return and correct genuine deficiencies at no extra charge. Most disputes end here.
· Price adjustment — if a re-do is impractical (guests already checked in), the Host and Pro can agree to a reduced amount before approval; only the agreed amount is charged.
· Refund after payment — where work was charged and a material deficiency is documented, email support. CheckedOut staff review the evidence both sides created on the platform (that record is usually decisive) and can refund all or part of the charge.
Claims raised long after the fact, with no photos and after intervening guest stays, are hard for anyone to verify — report immediately.
5. What a refund includes
A full refund returns everything the card paid: the service amount, its tax, and the Host-side fee. A partial refund returns the refunded amount, split across those lines in the same proportion as the original charge. Either way the Pro's payout for the refunded part (including the tax they collected on it) is reversed from their Stripe balance — or taken from their next payouts if the balance is short — and CheckedOut's fees on that part are returned too. Fees on the part that isn't refunded are earned and kept. Every refund gets a numbered credit note that both the Host and the Pro can open in the app, and both are notified.
6. How and when refunds arrive
Refunds go to the original payment method through Stripe the moment CheckedOut staff issue them; card networks typically post them within 5–10 business days depending on the issuer. A refund can't be sent to a different card or paid in cash, and a charge under an open chargeback can't be refunded until the card network decides it.
7. Payouts to Pros
Pros connect their own payout account through Stripe. After a Host's payment succeeds, the Pro's share — the agreed price plus their tax, minus the 3% card & payout fee (the same for every Pro) — is released to their Stripe balance and paid out on Stripe's standard schedule, typically 1–2 business days to a Canadian or U.S. bank account. A Host can't approve paid work until the Pro has finished payout setup with Stripe, so the payment never runs with nowhere to go. Payouts can be delayed or reversed where a payment fails, is disputed, or is refunded under this policy, or where required for fraud review or by law.
A vendor may instead cash out now (Pay → Payments): what Stripe has ready for an instant payout goes to their debit card, usually within 30 minutes, for 1.5% (minimum $0.50). The fee isn't refundable once the payout lands; if the payout fails, it is returned with the money.
8. Chargebacks
Contact us before disputing a charge with your card issuer — most issues resolve faster under section 4, and a chargeback freezes the Pro's payout while the card network takes weeks. When a chargeback is filed, the Pro's share of the disputed amount is reversed and held while the card network decides; CheckedOut staff can answer the dispute with the platform's records (approval history, photos, timestamps, messages). If the network decides for the work, the Pro's share is paid back to them; if it decides for the cardholder, it stays reversed, and the Pro repays the bank's dispute fee and any part of their share that couldn't be reversed from later payouts. The Pro answers every chargeback on its own page in CheckedOut; a Host who loses a chargeback on approved work has their workspace closed (Terms §5). The network's decision is final for that charge. Chargebacks found to be abusive — filed against work the evidence shows was performed and approved — are grounds for account action under the Terms.
9. Payments made off-platform
This policy protects payments made through CheckedOut. Cash, e-transfer or any other off-platform payment between users carries none of it — no refund path, no evidence-backed dispute handling, no chargeback response — and circumventing platform fees is a breach of the Terms.
10. Subscriptions and workforce tools
Pro is billed monthly, in advance, at the start of each month, for the active properties at that moment (Terms §4). Properties archived, deleted or added during the month are prorated to the cent: the difference is a line on the next month's invoice, and a credit larger than that invoice is refunded to the card that paid. Stopping Pro ends it at once and refunds the unused part of the month already paid, to the cent; a credit note is issued for every refund. A charge made in error (a double charge, a month billed after Pro was stopped) is refunded in full — write to support.
A claims recovery fee charged before it was retired on October 18, 2026 can still be refunded — write to support. A Sponsored listing is billed monthly in advance; cancelling stops the next charge, the month already paid runs to its end and isn't refunded, and a month charged in error is refunded in full.
11. Nothing here limits your legal rights
Consumer-protection law in your province or state may give you rights this policy cannot reduce. Nothing in it excludes remedies that cannot lawfully be excluded.
12. Contact
Payment questions and refund requests: support@trycheckedout.com · legal: legal@trycheckedout.com.